Arriving later than planned? Contact us as soon as you know, give your booking reference and revised arrival time, and ask us to confirm the arrangements. Our published Cloudbeds terms say we hold beds for two hours after the arrival time you gave and that you are responsible for contacting us if delayed.
What does the two-hour arrival rule mean?
The two hours run from your stated arrival time. For example, if you told us you would arrive at 18:00, the published holding period runs until 20:00. Tell us about a delay promptly rather than waiting until that period has passed.
Our Cloudbeds booking terms are the source for this rule. They do not promise an unlimited extension when you send a message. Ask us to confirm that your booking remains active and agree on your updated arrival time.
What should you tell reception?
Use the contact details in your booking confirmation or our contact page. Include:
- The name on the reservation and booking reference.
- Your booked arrival date and original arrival time.
- Your new estimated arrival date and time, especially if your journey crosses midnight.
- A way for us to contact you while travelling.
Keep your booking confirmation accessible. If your arrival estimate changes again, update us. If you have not received a reply and arrival is approaching, call using the number in your confirmation or on our contact page rather than assuming your message has been read.
What if you arrive after midnight?
We have a 24-hour reception, but reception hours do not change the dates of your reservation. Standard check-in starts at 14:00.
For example, arriving at 01:00 on Tuesday is earlier than Tuesday’s standard check-in. If you need a bed immediately at that time, explain this before booking and confirm which night you need. If you already booked Monday night and are delayed until early Tuesday, give us both the date and time so there is no ambiguity.
Does reporting a delay change your booking conditions?
Reporting a delay does not automatically change your cancellation or no-show conditions. Check the conditions attached to your reservation and ask us about your specific booking if you can no longer reach Amsterdam that night. Do not assume that a late arrival moves the stay to the following day.
Planning your arrival at The White Tulip
Before travelling, check your booked dates, save our contact details and let us know your expected arrival time. You can review room options in our official Cloudbeds booking engine. When booking directly, use discount code HOSTELAMSTERDAM and check the displayed price and conditions before confirming.